Frequently Asked Questions

Everything you need to know about your Shelly electronics experience.

What kind of warranty comes with my Shelly devices?

All Shelly products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.

How long does shipping take for electronic components?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for urgent technical projects.

Do you offer technical support for device installation?

Yes, our dedicated support team is available via live chat and email to help you troubleshoot setup, firmware updates, and integration with your smart home ecosystem.

What is your return policy for opened electronics?

You can return items within 30 days of delivery. Please note that opened electronics must be in original condition with all accessories and packaging to qualify for a full refund.

Are Shelly products compatible with voice assistants?

Most of our devices are fully compatible with Amazon Alexa, Google Assistant, and other major smart home platforms right out of the box.

What payment methods do you accept?

We accept all major credit cards, PayPal, and secure digital wallets like Apple Pay and Google Pay to ensure your transaction is safe and encrypted.